PCM Tech Group

Detailed Service Development

Comprehensive solutions to transform and optimize your business operations

Strategy & Consulting

We help companies design and execute their digital transformation, ensuring every solution supports their business goals.

  • •Digital transformation consulting focused on process optimization and efficiency.
  • •Design of scalable and secure technological infrastructure.
  • •Assessment of current and future IT needs.
  • •Roadmaps for progressive automation and digitalization.
  • •Risk analysis and mitigation strategies.

Automation & Bots

We implement smart automations and virtual agents that reduce repetitive tasks, improve customer service, and increase efficiency.

  • •Chatbots for websites and WhatsApp (from FAQ bots to enterprise virtual agents).
  • •Automated workflows for sales, support, and operations.
  • •CRM-connected bots for lead capture and booking.
  • •Enterprise automation: multi-system workflows (ERP, payments, inventory).

Commercial Management & Analytics

We help businesses unify customer management, sales, and data into one ecosystem.

  • •CRM setup and customization (basic to enterprise-level integrations).
  • •Dashboards and control panels for operations and KPIs.
  • •Predictive analytics for smarter decision-making.
  • •E-commerce integration: from WhatsApp confirmations to complete CRM + inventory + payments ecosystems.
  • •Reporting automation and data-driven insights.

Digital Presence & Booking

Your online presence, designed for conversion and client engagement.

  • •One-page websites with integrated chatbot.
  • •Full corporate websites (SEO-optimized, scalable).
  • •Custom booking portals with payments.
  • •Integrated booking systems connected to CRM and WhatsApp.
  • •Website + CRM + chatbot bundles for a seamless experience.

Secure Cloud Infrastructure

We migrate, protect, and manage your business in the cloud.

  • •Basic data migrations (e.g., Excel → Google Sheets).
  • •Small business cloud setup (Google Workspace / Microsoft 365).
  • •Full ERP/CRM migrations to modern platforms.
  • •Cloud security: 2FA, password managers, access policies.
  • •Advanced security: firewalls, audits, and incident response.

Hardware Procurement, Setup & IT Support

All-in-One Solution for Business Technology. We provide a complete service for sourcing, configuring, and supporting your business hardware. From day one, your team receives fully operational devices — secure, optimized, and ready to work — with ongoing IT support whenever needed.

  • •
    Hardware Procurement & Installation
    💲 Procurement & setup: $150–200 per PC/laptop, $50–100 per peripheral
    • ◦Personalized selection and purchase of PCs, laptops, monitors, printers, and peripherals
    • ◦Professional setup and initial configuration, delivered ready for immediate use
    • ◦Structured installation in offices or remote environments
    • ◦Warranty registration and lifecycle management
  • •
    Software & Operating System Setup
    💲 Windows setup: $100 per device, Software installation: $50–75, License management: $25–50
    • ◦Installation and configuration of Windows OS, drivers, and policies
    • ◦Deployment of essential business software (productivity tools, email clients, ERP/CRM, etc.)
    • ◦User account setup, permissions, and security policies
    • ◦Antivirus installation and configuration
  • •
    Preventive & Corrective Maintenance
    💲 Preventive plan: $20–30/month per device, Corrective support: $75–100/h remote, $100–150/h on-site
    • ◦Scheduled preventive services: cleaning, updates, patching, and performance tuning
    • ◦On-demand corrective maintenance for hardware or software issues
    • ◦Diagnostics and troubleshooting for slowdowns, crashes, or incidents
    • ◦System audits to ensure compliance and performance
  • •
    Continuous Security & Support
    💲 Antivirus installation: $25–40 per device, Monitoring & updates: $5–10/month per device
    • ◦Deployment and monitoring of antivirus and endpoint protection
    • ◦Threat detection, removal, and remediation
    • ◦Remote and on-site technical support (on demand or under contract)
    • ◦Extended support plans with proactive monitoring

✅ Benefits

  • ✓Save time: eliminate the hassle of researching, configuring, and maintaining devices
  • ✓Peace of mind: warranties, updates, and security are handled for you
  • ✓Ready to work: devices delivered fully optimized and preinstalled
  • ✓Continuous reliability: proactive maintenance reduces downtime
  • ✓One provider: hardware, software, security, and support — all in one place

Training & Consulting

Technology is only valuable if your team knows how to use it.

  • •Digital adoption workshops.
  • •Customized team training programs.
  • •Ongoing consulting and expert support by the hour.